At Fiestan, we prioritize your satisfaction and strive to make every Flannel Shirts purchase a pleasant experience. If you're not completely satisfied, our Returns and Refunds Policy is designed to assist you. Here's a simplified overview:

How to Start a Return:

1. Eligibility: Ensure the item is unused, in its original condition, and has all tags intact. Returns are accepted within 30 days of purchase.
2. Contact Us: Email our customer service at support@fiestan.store with your order number and reason for the return.

Refund Process:

• Once we receive and inspect your returned item, we will process the refund to your original payment method.
• Please allow 5-7 business days for the refund to be processed after we verify the return.
• Providing photos or videos of any defects or damage can speed up the process.

Steps to Initiate a Refund:

1. Contact Support: Email support@fiestan.store with your order details and reason for return.
2. Follow Instructions: We will provide the return shipping address and any further instructions.
3. Verify Return: Once we receive and verify the item (within 72 hours), you will get a confirmation email.
4. Receive Refund: Refunds will be processed within 7 days. Note that your bank or credit card company may take an additional 3-5 business days to process.

Specific Scenarios:

• Customer Dissatisfaction: If you return an item due to dissatisfaction, you are responsible for the return shipping costs. The refund will cover the item cost minus the original shipping charge.
• Defective Products: Email clear pictures of the defect to support@fiestan.store. We will provide a return label and issue a full refund after inspection.
• Damaged Package: If your package is damaged on arrival, document it with photos and contact us immediately. We will resolve the issue with the carrier and offer a replacement or refund.
• Wrong Product: If you receive the wrong product, send a clear photo to support@fiestan.store. We will verify and refund the full amount.
• Non-Delivery: If your product hasn’t arrived past the expected delivery date, contact us immediately. We will resolve the issue and refund your full amount.

Cancellation Policy:

• If you wish to cancel your order after confirmation, contact support@fiestan.store. We will handle the cancellation without any loss to you.

For any questions or concerns about returns and refunds, reach out to our customer service team at support@fiestan.store.

Thank you for choosing Fiestan!